最新の1Z0-1037-21問題集で試験を準備する

Oracle 1Z0-1037-21 試験概要:

Oracle 1Z0-1037-21 試験シラバストピック:

Oracle Knowledge Management 2021 Implementation Essentials 認定 1Z0-1037-21 試験問題：

1. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

A) Console roles
B) API Roles
C) Web roles
D) Workflows
E) Product and Categories

2. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Add all related search terms to an aliases.txt.file.
B) Include search terms in Stop Words
C) Include search term in Search priority word.
D) Include the search terms in both Answer Keyword and Stop Word.
E) Include the search terms in Answers Keywords

3. Which filter type should you use in a report to display data in a tree structure?

A) Slicing by bucket
B) Slicing by column
C) Rollup
D) Auto filter

4. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) There is no answer content added to the answer article.
B) The answer article is not assigned to any staff member/staff agent.
C) There is no search term added in the answer keyword list.
D) There is no display position defined for the answer article.
E) The answer status is not set to public or custom status of status type "public".
F) The answer is not assigned to any product/category that is visible to a customer.

5. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services should only be used for read-only data.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
D) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

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