最新のITIL-F問題集で試験を準備する

EXIN ITIL-F 試験概要:

EXIN ITIL-F 試験シラバストピック:

EXIN ITIL Foundation 認定 ITIL-F 試験問題：

1. Which of the following is the BEST reason for categorizing incidents?

A) To enable the incident management database to be partitioned for greater efficiency
B) To ensure service levels are met and breaches of agreements are avoided
C) To establish trends for use in problem management and other IT service management (ITSM) activities
D) To identify whether the user is entitled to log an incident for this particular service

2. Which statement about Business Cases is TRUE?

A) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
B) Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
C) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
D) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding

3. Which one of the following is NOT a characteristic of a process?

A) It is measurable
B) It responds to specific events
C) It delivers specific results
D) It structures an organization

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

5. Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A) Implementing service and process improvements
B) Defining measurable targets
C) Creating a baseline
D) Reviewing measurements and metrics

質問と回答：