Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題:

1. Why do many digital service providers aim to reduce or eliminate service actions?

A) To strengthen direct personal engagement between users and support staff
B) To ensure every service interaction is handled manually for better control
C) To streamline operations and increase consistency by relying more on automation
D) To comply with financial and regulatory policies

2. Which of the following statements about value streams is INCORRECT?

A) Value streams should exclude suppliers
B) Value streams are enabled and supported by the organization s value chain
C) Value streams can involve multiple practices
D) Value streams continue to evolve over time

3. Which of the following BEST describes a release?

A) A version of a product, service, or other configuration item made available for use
B) A cause, or potential cause, of one or more incidents
C) An unplanned interruption to a service or reduction in the quality of a service
D) The addition, modification, or removal of anything that could affect services

4. Why do ITIL practice guides follow a standardized structure across all practices?

A) To enforce uniform tooling and technology choices
B) To limit the flexibility of practice adoption
C) To ensure all practices are implemented in the same sequence
D) To make it easier for organizations to understand and apply different practices

5. What is the primary purpose of a product in ITIL digital product and service management?

A) To replace service management practices with product management
B) To offer value to consumers through a defined configuration of resources
C) To ensure regulatory compliance across digital services
D) To enable value co-creation by facilitating outcomes that customers want to achieve

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