最新のITILFND問題集で試験を準備する

EXIN ITILFND 試験概要:

EXIN ITILFND 試験シラバストピック:

EXIN ITIL - Foundation 認定 ITILFND 試験問題：

1. Which of the following types of service should be included in the scope of service portfolio management?
1 . Those planned to be delivered
2 . Those being delivered
3 . Those that have been withdrawn from service

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

2. What is the primary focus of component capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

3. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be chaired by the IT director
B) The ECAB will be used for emergency changes where there may not be time to call a full CAB
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB considers every high priority request for change

4. Which one of the following activities would be performed by access management?

A) Managing access to the service desk
B) Managing the rights to use a service or group of services
C) Managing access to computer rooms and other secure locations
D) Providing physical security for staff at data centres and other buildings

5. What are the two MAJOR activities in problem management?

A) Reactive and technical
B) Resource and proactive
C) Proactive and reactive
D) Technical and service

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