最新のITIL問題集で試験を準備する

EXIN ITIL 試験概要:

EXIN ITIL 試験シラバストピック:

EXIN ITIL Foundation (V4) 認定 ITIL 試験問題：

1. Which of the following is the MOST important 'or effective incident management?

A) A variety of access channels
B) Automated pipelines
C) Collaboration tools and techniques
D) Balanced scorecard review

2. What is defined as any component that needs to be managed in order to deliver an IT service?

A) An IT asset
B) A service request
C) A configuration item (CI)
D) An incident

3. Which helps to streamline the fulfilment of service requests?

A) Understanding which service requests can be accomplished with limited approvals
B) Separating requests relating to service failures from the degradation of services
C) Creating new workflows for every service request
D) Eliminating service requests which have complex workflows

4. Which statement BEST describes the value of service strategy to the business?

A) It reduces the duration and frequency of service outages
B) It enables the service provider to understand what levels of service will make their customers successful
C) It reduces unplanned costs through optimized handling of service outages
D) It allows higher volumes of successful change

5. Which practice recommends the use of event-based surveys to gather feedback from customers?

A) Change enablement
B) Service level management
C) Problem management
D) Service request management

質問と回答：