最新のADM-261問題集で試験を準備する

Salesforce ADM-261 試験概要:

Salesforce ADM-261 試験シラバストピック:

Salesforce Service Cloud Administration 認定 ADM-261 試験問題：

1. In order to satisfy the internal Enterprise Securityrequirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?

A) Use a Partial sandbox for the DR exercise
B) Use aFull copy sandbox for the DR exercise
C) Use a Developer Pro sandbox for the DR exercise
D) Allow the exercise to be done in a Production instance

2. Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A) Number of customer ratings
B) Number of archived articles
C) Number of article votes
D) Number of approved articles

3. Which support channel requires the smallest amount of agent work time?

A) Web to case
B) Webself service
C) Email to case
D) Chat

4. The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A) Create a case validation rule to ensure cases are owned by a user when closed.
B) Create a case assignment ruleto ensure cases are owned by a user when closed.
C) Use a data tool to update the owner field on closed cases.
D) Create a Process Builder and Flow to change the owner on closed cases.

5. A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements werediscovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue?

A) Document the requirements gap and communicate development options to the project team
B) Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline.
C) Adjustthe project scope to accommodate new requirements and continue with the original project schedule
D) Add development resources to the project team to build out the additional requirements.

質問と回答：