Avaya Proactive Contact Implementation and Maintenance 認定 3303 試験問題:

1. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) A database backup has not been run recently.
B) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
C) The db_maintenance script is not scheduled in cron.
D) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
E) The dialer's disk capacity was not sized properly when the dialer was installed.

2. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When an opt-out happens, transfer to .. : Transfer to a VDN
B) Message to be played when opt-out fails : 1
C) Opt out Digit: #
D) Opt-out Digit: 5
E) When opt-out happens, transfer to : Transfer to an outbound job

3. Which three features are available in soft-dialer? (Choose three.)

A) Agent Blending
B) List Sharing
C) Wait For Beep Detection
D) Native Voice and Data Transfer (NVDT)
E) Agent Owned Recall (AOR)

4. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) VLTerm
B) SSH
C) Agent API
D) Event SDK

5. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Analyst
C) Command User Interface (System Telnet)
D) Agent Application

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