ISEB ITIL Foundation Certificate in IT Service Management 認定 ISEB-ITILV3F 試験問題:

1. Access Management is closely related to which other processes?

A) Availability Management only
B) Information Security Management only
C) Information Security Management and 3rd line support
D) Information Security Management and Availability Management

2. Which process is responsible for recording relationships between service components?

A) Service Asset and Configuration Management
B) Incident Management
C) Service Portfolio Management
D) Service Level Management

3. The BEST definition of an Incident is:

A) An unplanned interruption or reduction in the quality of an IT Service
B) Any disruption to service whether planned or unplanned
C) An unplanned disruption of service unless there is a backup to that service
D) Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not

4. The group that reviews Changes that must be installed faster than the normal Change process is called the:

A) Emergency Change Advisory Board (ECAB)
B) Technical Management (TM)
C) Urgent Change Authority (UCA)
D) Urgent Change Board (UCB)

5. Which of the following do Service Metrics measure?

A) Maturity and cost
B) The end to end service
C) Processes and functions
D) Infrastructure availability

質問と回答：