Salesforce Certified Platform Strategy Designer 認定 Plat-UX-102 試験問題:

1. In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker Which additional topics should CK consider before framing the design challenge as a How Might We question?

A) Potential market sire and supply chain costs
B) Shareholder priorities and design team capabilities
C) Business drivers and signals of success

2. A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

A) Both explain the scope of possible solution.
B) Both are solution free statements
C) Both are tactics intended to solve problem

3. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
B) Allow access to the tool ahead of time and make sure participants are familiar before getting started.
C) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.

4. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

A) Service blueprint
B) Journey map
C) Stakeholder interviews

5. Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A) Heuristic review
B) Card sorting
C) Consequence scanning

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