最新の1Z0-465問題集で試験を準備する

Oracle 1Z0-465 試験概要:

Oracle 1Z0-465 試験シラバストピック:

Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題：

1. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for the follow up: #120728000001
A member of your support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?

A) Run a message base report and search for the text string you want to change.
B) Submit an incident to customer care.
C) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
D) Look for the message in the receipt email body.

2. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) Any page the customer wants it placed
B) They are only available when using smart assistant
C) Ask a Question
D) The popular answers list page
E) The answers detail page
F) The answers list page only

3. Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A) Upgrade the permissions for the report to include the executive team.
B) Create a dashboard for the report.
C) Send a notification to the execution team that the report is available.
D) Set the up staff accounts for the executive team.
E) Create and add the distribution list to the schedule.
F) Create a schedule record for the report.

4. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option A
B) Option C
C) Option D
D) Option B

5. When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?

A) Entry Point
B) Load
C) Decision
D) Workspace
E) Set Fields

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