Salesforce Certified Business Analyst 認定 BA-201 試験問題:

1. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A) Create a test plan for each web browser.
B) Confirm steps to reproduce the issue.
C) Update page layouts in production.

2. The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?

A) The solution with the fastest implementation time
B) The solution with the lowest cost
C) The solution with the highest business value

3. The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A) Organization edition and license type
B) Number of active users and license type
C) Storage capacity and license type

4. A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

A) Value stream map
B) Process map
C) Capability model

5. A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

A) Conduct elimination with stakeholders regarding their parts of the process.
B) Review the documentation to ensure that information gathered about the process is correct.
C) Using strategy analysis, define models of how gaps in the business process can be resolved.

質問と回答：