Salesforce Certified Business Analyst 認定 BA-201 試験問題:

1. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A) The support organization still needs to be trained on how to use Sales Cloud.
B) The system admins note a fair amount of technical debt without having the time or expertise to address it.
C) The previous implementation partner neglected to do a knowledge transfer of the final solution.

2. The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

A) Conduct user training.
B) Set up users for training.
C) Create user training materials.

3. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

A) Provide detailed test cases to validate the functional requirements
B) Associate each set of metadata -changes to the corresponding user story.
C) Involve the stakeholders in the business requirements gathering sessions.

4. Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

A) US-4007 and US-4009
B) US-4009 and US-4010
C) US-4008 and US-4009

5. The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?

A) Definition of done
B) Iterative development
C) Sprint retrospective

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