最新の1z1-981問題集で試験を準備する

Oracle 1z1-981 試験概要:

Oracle 1z1-981 試験シラバストピック:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 認定 1z1-981 試験問題：

1. Which four view modes are available in the Report Editor?

A) Design View
B) Graphical View
C) Report View
D) Layout View
E) Database View
F) Data Set View

2. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
B) Agents will get incidents only from the ql queue.
C) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
D) Agents can use the Fill Inbox functionality to select any of the three queues.

3. Which two statements are true about mailboxes?

A) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
B) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
C) Techmail is responsible for pulling emails from single or multiple mailboxes.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

4. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Placing objects on different tabs and splitting the loading across multiple tabs
B) Removing fields in the workspaces
C) Utilizing workflows and splitting functionality into more than one workspace
D) Creating multiple workspaces per business function and assigning to different profiles

5. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure which quick search reports can be seen.
B) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
C) Using navigation sets, you can define what new objects can be created by using the File menu.
D) The same navigation set can be set for different interfaces.
E) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
F) Using navigation sets, you can configure whether to show the Home navigation pane or not.

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