最新のITIL-F問題集で試験を準備する

EXIN ITIL-F 試験概要:

EXIN ITIL-F 試験シラバストピック:

EXIN ITIL Foundation 認定 ITIL-F 試験問題：

1. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Design coordination
B) Service level management
C) Service transition planning and support
D) Change management

2. Remediation planning is BEST described in which of the following ways?

A) Planning the steps required to be taken if a change is unsuccessful
B) Planning how to recover the cost of a change
C) Planning how to compensate a user for a failed change
D) Planning how to advise the change requestor of a failed change

3. Which statement about the service portfolio is TRUE?

A) It represents all resources presently engaged or being released in various stages of the service lifecycle
B) It allows the organization unlimited resources when planning for new service deployments
C) It is an integral part of the service catalogue
D) The service portfolio includes all services except those managed by third parties

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

5. What is the act of transforming resources and capabilities into valuable service better known as?

A) Service management
B) Resource management
C) Service support
D) Incident management

質問と回答：