最新のCMS7問題集で試験を準備する

Peoplecert CMS7 試験概要:

Peoplecert CMS7 試験シラバストピック:

Peoplecert ITIL V3 Foundation 認定 CMS7 試験問題：

1. What guidance does ITIL give on the frequency of production of service reporting?

A) Reports should be produced weekly
B) Service reporting intervals must be the same for all services
C) Reporting intervals should be set by the Service Provider
D) Service reporting intervals must be defined and agreed with the customers

2. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensures that the fastest servers are purchased
B) Ensuring that all assets are accounted for
C) Delivering change, faster and at optimum cost and minimized risk
D) Verifying the accuracy of all items in the configuration management database

3. What is the BEST description of an Operational Level Agreement (OLA)?

A) An agreement between the service provider and another part of the same organization
B) A document that describes to a customer how services will be operated on a day-to-day basis
C) A document that describes business services to operational staff
D) An agreement between the service provider and an external organization

4. Data used to support the capacity management process should be stored in:

A) A capacity management information system (CMIS)
B) A configuration management database (CMDB)
C) A configuration management system (CMS)
D) A capacity database (CDB)

5. In terms of adding value to the business, which of the following describes Service Operation's contribution?

A) The cost of the service is designed, predicted and validated
B) Service value is modelled
C) Measures for optimization are identified
D) Service value is actually seen by customers

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