Nokia SDM Certification - CARE 認定 SDM_2002001040 試験問題:

1. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) Care Program Manager should inform the customer about higher service fee for the coming period.
B) The Logistics Coordinator should rise a new Purchase Order for the higher value.
C) CaPM should reject the offer/invoice and just order what was agreed before.
D) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.

2. Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A) Negotiate the prices with the customer.
B) Agree the prices internally.
C) Write the Care Contract document.
D) Ensure the Care Contract re-negotiations are initiated in a timely fashion.

3. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

A) Care Program Manager.
B) Care Service Engagement Manager.
C) CT Head.
D) Care Renewal Leader.

4. What is the purpose of the Monthly Resource Allocation meeting?

A) To advise the Account Manager / CT Head of the resource requirements.
B) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
C) To provide resources to the CT.
D) To tell the customer the number of engineers who will be available to support their network.

5. What is Cost of Goods Sold?

A) Contract Financing Costs.
B) The cost of producing Products or Services sold.
C) Entertainment Costs.
D) Marketing Costs.

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